1. Topic-
What's Your Point?
2. Goals: Aims/Outcomes-
This activity helps participants understand the importance of being specific when offering and receiving communication.
3. Objectives-
Often times our meaning gets lost, twisted, or misunderstood because we haven't been specific enough in our communication or we haven't asked clarifying questions, at work or at home. These role plays are designed to demonstrate the value of being specific in communication… TO others and in what is received FROM others.
5. Materials and Aids-
1. Role Play # 1 (Demo)
2. Students Role Play Worksheet (Student A & B)
6. Procedures/Methods-

A. Introduction-

Ask for volunteers to act out a short role play. Each skit requires two people: one employee and one supervisor.
In the first role play, Jade has a job mowing lawns and receives some not-so-positive feedback from Mr. Z., a client.
In the second role play, Will works at a dentist's office and has gotten into some trouble with his boss, Ms. T.

B. Development-

Encourage participants to improvise or ad to the skit if they feel comfortable.

C. Practice-

In either of these role-play situations, the employee could have “copped an attitude” or gotten defensive with the adult. Reread one or both of the activities and act out the situation differently. What would it have looked and sounded like if Jade had not demonstrated such a mature attitude? What would it have looked and sounded like if Will hadn't offered a suggestion for his situation?
Because each employee remained calm and asked additional questions to get clarity about each situation, he/she was able to communicate with the other person – and clearly identify the problem.
Is this easy or difficult for you to do in most situations? If it's easy, what are some strategies you use that help you to “keep your cool”? If it's difficult, what might you try to do differently?

D. Accommodations (Differentiated Instruction)-

1. More time can be alloted for students to practice role play.
2. Vocabulary activitiy page has 3 levels of difficulty.

E. Checking for understanding-

After each skit is read, ask the following questions:

- Role Play #1: How did Jade handle Mr. Z.'s comments? What did she do right? Was there anything she could have done differently? What about Mr. Z.? What could he have done differently?


G. Closure-

Think about a time when a parent, teacher, or friend criticized you. What happened? How did this make you feel? How did you handle it? Are you proud of the way you handled it? What might you do differently if something like this happens in the future? Did this experience change the way you offer feedback to others?

This Lesson Plan is available at (www.teacherjet.com)