1. Topic-
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2. Goals: Aims/Outcomes-
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| This activity helps participants understand the importance of being
specific when offering and receiving communication. |
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3. Objectives-
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| Often times our meaning gets lost, twisted, or misunderstood because
we haven't been specific enough in our communication or we haven't
asked clarifying questions, at work or at home. These role plays are
designed to demonstrate the value of being specific in communication…
TO others and in what is received FROM others. |
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5. Materials and Aids-
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1. Role Play # 1 (Demo)
2. Students Role Play Worksheet (Student A & B) |
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6. Procedures/Methods-
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A. Introduction-
Ask for volunteers to act out a short role play. Each skit requires
two people: one employee and one supervisor.
In the first role play, Jade has a job mowing lawns and receives some
not-so-positive feedback from Mr. Z., a client.
In the second role play, Will works at a dentist's office and has
gotten into some trouble with his boss, Ms. T.
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B. Development-
| Encourage participants to improvise or ad to the skit if they feel
comfortable. |
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C. Practice-
In either of these role-play situations, the employee could have
“copped an attitude” or gotten defensive with the adult. Reread
one or both of the activities and act out the situation differently.
What would it have looked and sounded like if Jade had not demonstrated
such a mature attitude? What would it have looked and sounded like
if Will hadn't offered a suggestion for his situation?
Because each employee remained calm and asked additional questions
to get clarity about each situation, he/she was able to communicate
with the other person – and clearly identify the problem.
Is this easy or difficult for you to do in most situations? If it's
easy, what are some strategies you use that help you to “keep your
cool”? If it's difficult, what might you try to do differently?
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D. Accommodations (Differentiated Instruction)-
1. More time can be alloted for students to practice role play.
2. Vocabulary activitiy page has 3 levels of difficulty. |
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E. Checking for understanding-
After each skit is read, ask the following questions:
- Role Play #1: How did Jade handle Mr. Z.'s comments? What did she
do right? Was there anything she could have done differently? What
about Mr. Z.? What could he have done differently?
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G. Closure-
| Think about a time when a parent, teacher, or friend criticized
you. What happened? How did this make you feel? How did you handle
it? Are you proud of the way you handled it? What might you do differently
if something like this happens in the future? Did this experience
change the way you offer feedback to others? |
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