Subject: E-Commerce
1. Topic-
Introduction to Card Verification
2. Content-
Definition of terms, Process and procedures of credit card transactions, chargeback lifecycle
3. Goals: Aims/Outcomes-
1. To define and understand the terminologies used in e-commerce
2.To know and understand the process flow of online card transactions and define the role/s of each players
3. To know the importance of card transaction verification in reducing or totally eliminating fraudulent transactions and chargebacks.
4. Objectives-
1.The trainee should be able to grasp the meaning of the terminologies used in e-commerce
2. The trainees should be able to understand the process flows and roles of each players in the credit card transaction verification.
3. The trainee should be able to understand the importance of credit card transaction verification as a fraud prevention and chargeback control measure.
5. Materials and Aids-
Card Transaction Verification PowerPoint, Glossary of Terms and How a Credit Card transaction is Processed (handouts)
6. Procedures/Methods-

A. Introduction-

1.What is Card Verification?
2. Purpose of Card Verification
3 Starting with the Fundamentals
4. Who does what?
5.Online Transaction Lifecycle6.
6. Process of Authorization
7. Authentication
8. Settlement
9. What is a chargeback?
10. Causes of Chargebacks?
11. Other types of chargebacks.
12. Chargeback lifecycle
13. How a credit card transaction is processed - in a nutshell

B. Development-

1.The trainer will begin the discussion by introducing e-commerce. He will be asking the trainees if they have had any experience in online purchases? Followed by what they think about it and how they feel about it.
2. The trainees will also be asked if they have had any experiences or knowledge in fraudulent transactions or disputing items in their bank statements
3. The trainer will then relate this experience in the American setting and mention the importance of fraud prevention and charge back prevention measures. These lessons will be tied to the business model of Verifycall.

Checking for understanding-

The entire discussion will have question and answers relevant to the subject


The discussion will be ended by given the students an overview of the credit card transaction process

This Lesson Plan is available at (