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Employees will demonstrate
proper conduct within the work place that builds positive
relationships with others by treating them in a respectful,
fair, and polite manner. Employees will also contain
a high level of professionalism in the work place that
helps support the vision of Blue Springs Ranch.
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Employee does not demonstrate
proper conduct or professionalism within the work place.
His/her actions may be rude, disrespectful, unfair,
and do not promote the vision of BSR.
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Employee's level of
proper conduct demonstrated in the work place is minimal.
Him/her may struggle with accomplishing one or more
quality; respect, professionalism, fairness, and polite
manners.
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The employee demonstrates
most of the performance qualities while in the work
place, but needs to continue to grow one specific area.
Ex. Professionalism
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The employee demonstrates
exemplary conduct and a high level of professionalism
within the work place. He/she builds positive relationships
by completing all of the following with customers and/or
employees; respect, fairness, and polite manners.
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____
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The employee will
identify and/or be made aware of, correct, and learn
from mistakes made in Blue Springs Ranch reservation
system (IMS).
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The employee cannot
identify or correct mistakes made in the reservation
system (IMS), and chooses to disregard the learning
experience when brought to their attention.
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The employee struggles
to identify his/her mistake made in the reservation
system, but listens attentively when taught how to correct
the mistake.
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The employee continues
to struggle identifying their mistake made in the reservation
system, but properly corrects the mistake when taught
the proper procedure; a learning experience has taken
place.
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The employee can identify
his/her mistake made in the reservation system, properly
corrects the mistakes, and learns from the experience
to not create the same mistake in future reservations.
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The employee will
count his/her drawer at the beginning of their shift,
and the end of their shift ensuring it begins and ends
with $100.00 exactly. The employee will also be sure
to match their reservation system money (IMS) to their
point of sale system (PC America) to confirm their drawer
balances at the end of their shift. If this does not
occur a detail report will be printed and analyzed.
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The employee continually
does not count in his/her drawer to ensure $100.00 to
start their shift, close his/her drawer leaving exactly
$100.00, nor balancing between systems when ending his/her
shift.
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The employee counts
in his/her drawer at $100.00 to begin their shift (making
corrections if needed). He/She does not practice proper
closing procedures for their drawers; balancing in both
systems, and closing their drawer at exactly $100.00
at the end of their shift.
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The employee demonstrates
proper protocol when beginning and ending their shift,
but continues to be "off" when comparing both systems.
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The employee practices
efficiency when beginning and ending their shift at
$100.00 exactly, counting their drawer each time. Both
systems match and/or can explain the mistake before
ending their shift.
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____
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The employee will
practice appropriate cell phone usage while on the clock,
and only use for an emergency or when given permission
by a manager.
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The employee continually
practices inappropriate cell phone use while on the
clock without permission.
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The employee practices
frequent cell phone use while on the clock; mostly without
permission.
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The employee practices
some appropriate cell phone use while on the clock;
partial consent has been given for permission.
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The employee practices
appropriate cell phone use while on the clock with consent
given from a person in the manager position.
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The employee will
actively participate in clean up procedures throughout
the day shift and/or ending the night shift as a team
effort to complete the task.
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The employee does not
participate in clean up procedures during their shift.
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The employee will participate
in clean up when asked, but does not initiate the behavior
themselves.
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The employee participates
in clean up activities throughout their shift to take
part in the team effort of completing the task.
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The employee participates
actively by initiating and completing clean up tasks
to promote an environment suitable for the workplace.
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Total---->
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