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1
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2
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3
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4
|
|
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Appearance of the
Clinic
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The overall facility
was cluttered, unprofessional and noisy.
|
The overall atmosphere,
cleanliness, and quality of the facility was lacking
in professionalism and relaxation.
|
The overall atmosphere,
cleanliness, and quality of the facility was somewhat
professional and relaxing.
|
The overall atmosphere,
cleanliness, and quality of the facility was professional
and relaxing.
|
____
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Student Massage
Therapist
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The therapist was unprofessional,
rude, and seemed uneducated throughout the entire session.
|
The therapist was somewhat
unprofessional, unfriendly, and lacked knowledge throughout
the most of session.
|
The therapist was professional,
friendly, and knowledgeable throughout most of the session.
|
The therapist was professional,
friendly, and knowledgeable throughout the entire session.
|
____
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|
Intake Process
|
The therapist failed
to consult me about my massage preferences. Did not
discuss the degree of pressure or the areas of body
I wanted focused on.
|
The therapist briefly
discussed the massage I would be receiving, but failed
to address the degree of pressure I would expect and
the areas of the body I wanted focused on.
|
The therapist consulted
with me about the type of massage I wanted to receive,
and briefly discussed the degree of pressure I expected,
and the areas of my body where I wanted focus.
|
The therapist consulted
with me about the type of massage I wanted to receive.Including
the degree of pressure I expected, and the areas of
my body where I wanted focus.
|
____
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|
Massage Session
|
The therapist did not
follow the treatment plan we agreed on and never asked
about degree of pressure
|
The therapist somewhat
followed the plan we agreed on. The therapist lacked
confidence. The massage was choppy and lacked the pressure
desired.
|
The therapist followed
the plan we agreed on during the intake process. They
occasionally asked about the degree of pressure and
adjusted it when necessary. The massage strokes adequately
fit the needs of my body.
|
The therapist followed
the plan we agreed on during the intake process. They
asked about the degree of pressure and adjusted it when
necessary. The massage strokes felt firm, flowing, confident
and appropriate to the needs of my body.
|
____
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Overall experience
|
My overall experience
was poor and I will not return. I would like to speak
to the clinic supervisor to further discuss.
|
My overall experience
was subpar. I may not return.
|
My overall experience
was good and I will come back.
|
My overall experience
was excellent and I will come back.
|
____
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| |
|
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Total---->
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____
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